{"id":1372,"date":"2019-10-14T09:01:25","date_gmt":"2019-10-14T08:01:25","guid":{"rendered":"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/?p=1372"},"modified":"2023-08-31T15:16:16","modified_gmt":"2023-08-31T14:16:16","slug":"engaging-remote-employees-10-companies-leading-the-way","status":"publish","type":"post","link":"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/2019\/10\/14\/engaging-remote-employees-10-companies-leading-the-way\/","title":{"rendered":"Engaging remote employees: 10 companies leading the way"},"content":{"rendered":"\n<p>Remote working is becoming increasingly prevalent and it\u2019s no surprise its popularity is growing. For employees, it\u2019s a mode of working that clearly has a lot to offer &#8211; in fact, <a href=\"https:\/\/www.flexjobs.com\/blog\/post\/survey-finds-varying-attitudes-millennials-older-workers-about-key-workplace-issues\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"70% of millennials (opens in a new tab)\">70% of millennials<\/a> have considered leaving a job for another boasting flexible work options. <\/p>\n\n\n\n<p>But businesses are also cottoning on to the fact that there are significant advantages for them too. From lower overheads to access to a much wider talent pool, there are many reasons why an increasing numbers of companies are taking a careful look at what remote working can do for them as well as their employees. &nbsp;<\/p>\n\n\n\n<p>The reality, however, is that this way of working can present challenges too: teams working in more than one place, the lack of face-to-face contact and a potentially reduced level of interaction with management could all hamper instilling a company culture and values, and overall engagement. Here are 10 companies that have succeeded at making remote working a core part of their workforce strategy whilst maintaining, and in some cases increasing, <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/2017\/04\/28\/10-perfect-employee-engagement-quotes\/\" target=\"_blank\">employee engagement<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Automattic <\/h2>\n\n\n\n<style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style><div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/x6fIseKzzH0\" frameborder=\"0\" allowfullscreen=\"\"><\/iframe><\/div>\n\n\n\n<p>Automattic is the company behind such well-known names as WordPress and with 800 staff in 67 countries, they certainly know the meaning of the word remote\u2026 although they don\u2019t actually choose to use it. <\/p>\n\n\n\n<p>Instead, they prefer \u2018distributed\u2019 as it avoids the implication that there\u2019s a central hub of more important staff. In fact, some employees are so distributed, they have no official base at all, home or otherwise. They\u2019re digital nomads &#8211; as long as they can find good WiFi, the company doesn\u2019t mind where they work. The key says CEO Matt Mullenweg is to approach setting up a distributed workforce consciously. He believes talent and intelligence are equally distributed throughout the world \u2013 but opportunity is not. Automattic didn\u2019t want to only fish from the small pond the Silicon Valley companies were in; why do that, asks Matt, when you could fish from the entire ocean?<\/p>\n\n\n\n<p>At the heart of working this way is the desire\nto give people autonomy over how they work: they can have the corner office\nthey want, with the music playing that they love, with the room at the ideal temperature\nthat suits them\u2026 all while putting the time that would have been wasted on commuting\ninto things that are more important to them.<\/p>\n\n\n\n<p>But what if you haven\u2019t set up the company to be distributed &#8211; how can you still make remote working work for you? Automattic\u2019s tips include documenting everything so everyone has access to the decision-making process and a trail to explain what others are thinking about. Do as much communication online as possible so it\u2019s accessible to all and everyone can catch up quickly. Create productive face-to-face time: Automattic chooses to have a grand meet-up once a year, half work, half play, with the basic goal of connecting people, increasing understanding and empathy and ensuring they\u2019re aligned. And help people create their ideal work environment by giving them the right tools and even money to assist them. Automattic provides a stipend employees can choose to use to create a workspace that works for them. It can be spent on all sorts \u2013 even on coffee if they\u2019re working from a coffee shop so they don\u2019t get kicked out!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Monzo <\/h2>\n\n\n\n<p>Founded in 2015, Monzo is a relatively new\ndigital challenger bank based in London and it has really embraced the remote\nworking concept (although they also tend to call it \u2018distributed\u2019). <\/p>\n\n\n\n<p>The company is happy for employees to work from home from time to time including every other Friday. One of the ways they keep employees up to speed is by recording their all-hands meetings to let remote employees stream them or catch up on them later. And given the positive comments <a href=\"https:\/\/www.glassdoor.co.uk\/Benefits\/Monzo-Bank-Work-From-Home-UK-BNFT153_E1557148_N2.htm\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">on Glassdoor<\/a>, it looks like this is an approach that\u2019s really resonating with employees who, amongst other things, value the fact they\u2019re helped out with financing equipment to set up their own home office. <\/p>\n\n\n\n<p>Every fortnight, the whole company works from home \u2013 and around 37% of the company work from home the entire time.&nbsp; The face to face stuff matters to them though, with regular monthly socials taking place with other staff members to keep everyone engaged. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Buffer<\/h2>\n\n\n\n<style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style><div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/QaAutIVypNA?start=1158\" frameborder=\"0\" allowfullscreen=\"\"><\/iframe><\/div>\n\n\n\n<p>Social media app company Buffer has a remote team of over 80 employees spread across more than 50 cities on five continents. It\u2019s an organization that\u2019s built upon transparency (including salary information). The democratization of power is a major part of its ethos, and that focus on transparency has become a significant element in the way remote working operates. Everyone has access to the information they need and the thought processes behind decisions; it\u2019s viewed as an important way to build trust and has been key to making remote working successful for the company. <\/p>\n\n\n\n<p>Buffer recognizes the need to find ways\nto build connections amongst its distributed workforce. So it has specifically organised\nactivities designed to capture the spirit of things that would otherwise be\nmissed out on like those spontaneous \u2018water cooler\u2019 moments. Every Friday the\ncompany has \u2018Impromptu Hour\u2019 dedicated purely to having social chat on Zoom to\nhelp employees form and maintain relationships with each other. It\u2019s very\nsupportive of employees getting the balance right, putting a great deal of\nemphasis on wellbeing initiatives including things like providing online access\nto therapists.<\/p>\n\n\n\n<p>A steady pacing of the growth of both the remote working infrastructure and company as a whole has worked for Buffer. As for how large the company could grow in the future, who knows? As <a href=\"https:\/\/www.youtube.com\/watch?v=QaAutIVypNA\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">CEO Joel Gascoigne says<\/a>, he doesn\u2019t think there\u2019s an upper limit to how large companies can go with remote working \u2013 it\u2019s the future and technology will continue to offer more possibilities to make it more achievable for other companies. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Basecamp<\/h2>\n\n\n\n<p>Basecamp has its headquarters in Chicago\nbut currently has around 50 employees spread across 32 different cities around\nthe world. After all, as it says, why would you want to restrict yourself\ngeographically when it comes to finding the best employees? <\/p>\n\n\n\n<p>You could say they are advocates of remote working \u2013 in fact, they\u2019re such advocates, they <a href=\"https:\/\/basecamp.com\/books\/remote\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">literally wrote a book<\/a> about it! In it, they share their experiences as a company with the whole remote working set up. There are a lot of great examples in there about how remote working has delivered not just for employees but for the company overall \u2013 for example, working from home has actually boosted the quality of work people are doing. <\/p>\n\n\n\n<p>In fact, one of the biggest challenges they face with managing remote employees is that they work too hard and they need to be reminded to strike a balance. There\u2019s also an awareness of the damage that isolation and cabin fever can do too, so the company nudges its employees to make a point of finding what works for them \u2013 like getting out into the real world and interacting with neighbors and family.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Atlassian<\/h2>\n\n\n\n<p>Australian enterprise software company\nAtlassian carried out a survey of its 600 employees and one of the big\ntakeaways was the fact that 95% of them wanted to change the way the company\nworked to enable more remote working. So that\u2019s what it did.<\/p>\n\n\n\n<p>The company really did its homework\nbefore going ahead with remote working. It carried out assessments of\n\u2018remote-readiness\u2019 based on an individual\u2019s personality, their role and their\nteam. It also scrutinized the successes and failures of other companies with\nremote employees.<\/p>\n\n\n\n<p>As a result, this year Atlassian launched its remote worker program, aiming to address the desire of employees to work from home (and other remote bases) more often. It wasn\u2019t only done for the benefit of employees; the company also wanted to increase the available talent pool, particularly software engineers. And it worked resulting in an impressive 25% increase in interest expressed in their available positions. &nbsp;<\/p>\n\n\n\n<p>It\u2019s early days. The company is happy to admit it has taken a cautious \u2018crawl, walk, run\u2019 approach with it all \u2013 taking each step with careful consideration to mitigate the risks and maximize the benefits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Github<\/h2>\n\n\n\n<style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style><div class=\"embed-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/e56PbkJdmZ8?start=104\" frameborder=\"0\" allowfullscreen=\"\"><\/iframe><\/div>\n\n\n\n<p>Microsoft\u2019s Software development subsidiary Github is well known for <a href=\"https:\/\/blog.gitprime.com\/distributed-teams-how-github-collaborates\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">hiring remote employees<\/a>. Over 40% of its employees work in the US outside its San Francisco headquarters. And another 20% are based internationally.&nbsp; <\/p>\n\n\n\n<p>Github views the opportunity created by this kind of working as one that improves the organization as a whole. It believes that by constructing the remote workforce with thought and consideration and encouraging them to have their own culture within the larger Github culture, they\u2019ve created benefits for the whole company. Some of its core working beliefs center around developing empathy and building trust, creating symbiosis by helping people to do what they\u2019re good at and making the processes easier by writing them all down. Perhaps most importantly of all is the need to ensure remote teams are successful by finding ways to build those vital interpersonal connections remotely. The company helps remote employees feel engaged by holding an annual summit plus facilitating opportunities for face to face get-togethers throughout the year too.<\/p>\n\n\n\n<p>It\u2019s a company that recognizes the value of accessing talent without boundaries, using remote working to find talent across countries and states. And <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/remote.co\/company\/github-inc\/\" target=\"_blank\">as this employee interview explains<\/a>, this kind of working is a brilliant way to create a <a href=\"https:\/\/github.com\/about\/diversity\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">diverse culture<\/a>, ensuring a vast range of perspectives. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Zapier<\/h2>\n\n\n\n<p>American company Zapier has 200 employees\nand they all work remotely \u2013 there are no office buildings (although a handful of\nemployees might set up their own co-working arrangements if they choose to).\nThe company believes there\u2019s no need to physically be with people to know\nthey\u2019re getting the work done. That\u2019s apparent in the output and from their\nresults, not from simply sitting right in front of them. <\/p>\n\n\n\n<p>Transparency of communication and excellent documentation really stand out as factors for ensuring remote working is successful. That doesn\u2019t mean they don\u2019t value the importance of face to face time though. To keep remote employees engaged, there\u2019s a substantial focus on helping employees connect with one another and build relationships. For example, they use Slack app Donut to randomly connect up three employees to have social chats about, basically, anything! With retention rates that are around 95%, it certainly looks like it\u2019s an approach that\u2019s working for the employees. Interested in hearing more from CEO Wade Foster? Then listen to his hour-long podcast which <a href=\"https:\/\/www.youtube.com\/watch?v=moLMpFKnRMk\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">you can access here.<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Gitlab<\/h2>\n\n\n\n<p>Open-source software development tool company Gitlab has just one employee working in the head office and that\u2019s the CEO! <\/p>\n\n\n\n<p>The company does offer to pay for people to access office space, but most of its other 159 people, who are spread out over 37 countries, generally opt to work from home. It evolved organically and it means there isn\u2019t that sense of missing out on what\u2019s going on in the office &#8211; as nobody is. Isolation isn\u2019t an issue with the company consciously scheduling time for non-work Zoom meetings and social chat.<\/p>\n\n\n\n<p><strong>Read more: <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/2019\/10\/10\/world-mental-health-day-9-ways-to-support-mental-wellbeing-in-the-workplace\/\" target=\"_blank\">Nine ways to support mental wellbeing in the workplace<\/a><\/strong><\/p>\n\n\n\n<p>There\u2019s a big focus on \u2018The Handbook\u2019. It\u2019s a huge part of what they do, from getting the onboarding right to outlining all the processes they have. The philosophy is to write it down once then it\u2019s there for everyone joining the company to refer to \u2013 it\u2019s the most efficient way to capture information covering the big issues all the way down to the minutest details.&nbsp;Keeping everything well documented makes sure the information flow works. The handbook\u2019s <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/about.gitlab.com\/handbook\/\" target=\"_blank\">openly available<\/a> for the world to see and even add in their own comments. <\/p>\n\n\n\n<p>Gitlab hadn\u2019t particularly set out to run this way. As CEO Sid Sijbrandij says, \u2018We care about results. We don\u2019t care about where you choose to work \u2026if people are results orientated, they\u2019re motivated to do their best work.\u2019.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Magellan Health<\/h2>\n\n\n\n<p>With a focus on offering a healthy \u2018work-life flow,\u2019 it\u2019s not surprising that <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/careers.magellanhealth.com\/\" target=\"_blank\">Magellan Health<\/a> is a keen advocate of the benefits of letting employees work from home, something that over half its staff choose to do. <\/p>\n\n\n\n<p>The company recognizes the stress that can be created by a daily commute and instead favors  a way of working that lets employees put 100% of their energy and attention into work instead. They&#8217;re keen that employees don\u2019t miss out on the moments that matter in their personal lives, and having a calmer working space where they aren\u2019t dealing with constant interruptions helps achieve that. <\/p>\n\n\n\n<p>This is as much about how it benefits\nthe business as it is about how it benefits the employees. A common theme\nyou\u2019ll have noticed in this article is the desire to grow the talent pool to\nfind the right person. For Magellan Health, it\u2019s the cornerstone of their whole\nphilosophy and it all comes from this simple question: <em>\u2018Would you rather have the right person working remotely or the almost\nright person sitting down the hall from you?\u2019 <\/em><\/p>\n\n\n\n<p>It all adds up to better productivity and happier customers and employees \u2013 which all means greater overall success. As the company says, with a little give and take and&nbsp;some great technology, everything flows.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. PartnerCentric<\/h2>\n\n\n\n<p>Performance marketing agency\nPartnerCentric grew up around a business model that has remote working at its\nheart. It explicitly identifies three pillars that support remote working:\nculture, transparency and improvement. <\/p>\n\n\n\n<p>The culture has evolved around the company\u2019s values of professional intimacy, improvement, expertise and responsibility &#8211; with a large dose of fun in there too. The sense of team is helped by a process that rewards at the team level, encouraging everyone to cheer on everyone else\u2019s efforts. Hard work is expected \u2013 but transparency makes sure that people feel comfortable communicating about what they\u2019re doing and asking for support when it\u2019s needed. And improvement comes in various forms but notably the &#8220;Deep Work&#8221; time every Friday from 10am to noon. This is time for personal development and continuing education \u2013 and it\u2019s followed up by everyone sharing valuable learning nuggets with the rest of the team afterwards. <\/p>\n\n\n\n<p>PartnerCentric makes sure it takes care of its employees with a menu of financial and wellbeing benefits in place \u2013 and if employees are saying things like \u201cThey have 100% figured out how to be successful as a fully remote workforce\u201d and its rating on Glassdoor is 4.9 then you know you\u2019re looking at a company who has remote working pretty much sussed out\u2026 \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Remote working is becoming increasingly prevalent and it\u2019s no surprise its popularity is growing. For employees, it\u2019s a mode of working that&#8230;<\/p>\n","protected":false},"author":9,"featured_media":1373,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44],"tags":[],"class_list":["post-1372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-engagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Engaging remote employees: 10 companies leading the way | Workstars<\/title>\n<meta name=\"description\" content=\"Engaging remote employees is a growing area of focus for businesses. Here are 10 companies who have succeeded in making remote work a core part of their workforce strategy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/2019\/10\/14\/engaging-remote-employees-10-companies-leading-the-way\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Engaging remote employees: 10 companies leading the way | Workstars\" \/>\n<meta name=\"twitter:description\" content=\"Engaging remote employees is a growing area of focus for businesses. Here are 10 companies who have succeeded in making remote work a core part of their workforce strategy.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/wp-content\/uploads\/sites\/2\/2019\/10\/engaging-remote-employees.png\" \/>\n<meta name=\"twitter:creator\" content=\"@ayup_arthur\" \/>\n<meta name=\"twitter:site\" content=\"@WorkstarsHR\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arthur Wilson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/\"},\"author\":{\"name\":\"Arthur Wilson\",\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/#\\\/schema\\\/person\\\/eae8353441f4fca5d2dc43741fad782b\"},\"headline\":\"Engaging remote employees: 10 companies leading the way\",\"datePublished\":\"2019-10-14T08:01:25+00:00\",\"dateModified\":\"2023-08-31T14:16:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/\"},\"wordCount\":2568,\"image\":{\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2019\\\/10\\\/engaging-remote-employees.png\",\"articleSection\":[\"Engagement\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/\",\"url\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/\",\"name\":\"Engaging remote employees: 10 companies leading the way | Workstars\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/2019\\\/10\\\/14\\\/engaging-remote-employees-10-companies-leading-the-way\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2019\\\/10\\\/engaging-remote-employees.png\",\"datePublished\":\"2019-10-14T08:01:25+00:00\",\"dateModified\":\"2023-08-31T14:16:16+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.workstars.com\\\/recognition-and-engagement-blog\\\/#\\\/schema\\\/person\\\/eae8353441f4fca5d2dc43741fad782b\"},\"description\":\"Engaging remote employees is a growing area of focus for businesses. 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