{"id":1202,"date":"2019-07-31T09:07:20","date_gmt":"2019-07-31T08:07:20","guid":{"rendered":"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/?p=1202"},"modified":"2019-10-09T14:22:10","modified_gmt":"2019-10-09T13:22:10","slug":"what-is-the-employee-experience","status":"publish","type":"post","link":"https:\/\/www.workstars.com\/recognition-and-engagement-blog\/2019\/07\/31\/what-is-the-employee-experience\/","title":{"rendered":"What is the employee experience?"},"content":{"rendered":"\n

For a long time now companies have devoted significant effort into understanding the customer experience so they can constantly improve it. Yet the perspective of another important stakeholder in the company – the employee – hasn\u2019t typically received the same level of attention. <\/p>\n\n\n\n

That, however, has all started changing over the past few years with an increase in focus on what is simply referred to as \u2018the employee experience\u2019. <\/p>\n\n\n\n

What\u2019s the \u201cemployee experience\u201d? <\/strong> <\/h2>\n\n\n\n

You could argue that everything HR-related might be regarded as an employee experience and to some extent that\u2019s true. There are some obvious elements that could be bundled in there: development, diversity, working conditions and so forth. They all contribute to it and in the case of activities like engagement surveys go some way towards helping companies to understand it too. Yet it\u2019s only part of the picture. <\/p>\n\n\n\n

The full employee experience is about all the interactions an employee has at their organization. It reflects how they are left feeling as a result of those interactions. It\u2019s not just focused on activities an employee is engaged in; it\u2019s essentially about the cumulative impact of everything that goes on between the employee and their company \u2013 positive and negative.<\/p>\n\n\n\n

So as well as being about the more obviously significant moments, the employee experience is wrapped up in subtleties, the build-up of feelings the employee has that in turn pervades their day-to-day reality. It\u2019s highly personal and it\u2019s emotional and there\u2019s no quick fix to shaping it. It\u2019s not something companies can address by introducing a weekly dress-down Friday or putting a snooker table in the corner of the office. <\/p>\n\n\n\n

There\u2019s nothing wrong with doing those kinds of things, but fundamentally the continuous day-to-day experiences of employees are far more important. <\/p>\n\n\n\n

Understanding and<\/strong> im<\/strong>proving the employee experience in your workplace<\/strong> <\/strong> <\/h2>\n\n\n\n

While an organization cannot control every single aspect of the employee experience, it can influence some of the emotional and psychological\u202ffactors that lie behind how someone is feeling and color their experiences. What factors could be affecting it at your company and what could you do to improve it? <\/p>\n\n\n\n

Here are a few components of the employee experience that you could give some thought to: <\/p>\n\n\n\n